REFUND POLICY
Last Updated: January 1, 2026
Thank you for choosing TheDTCTools.com. Please read this Refund Policy carefully before making a purchase.
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- NO REFUNDS POLICY
ALL SALES ARE FINAL. We do NOT offer refunds, returns, or exchanges under any circumstances once a purchase is completed.
This policy applies to ALL products and services, including but not limited to:
- TradingView indicators (DTC and ICC+CCT strategies)
- MT5 trading bots
- Signals group subscriptions (monthly or included in packages)
- Educational materials and tutorials
- Lifetime access products
- Monthly subscription products
- Yearly subscription products
- All other products and services offered on TheDTCTools.com
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- WHY WE HAVE A NO-REFUND POLICY
Our products are digital goods and educational services that provide immediate value upon purchase:
- Indicators and bots are instantly accessible after purchase
- Educational materials can be immediately downloaded or viewed
- Signals services begin providing value immediately
- Digital products cannot be “returned” once accessed
Due to the nature of digital products and the immediate access provided, we cannot offer refunds.
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- EXCEPTION: AUTOMATION SETUP SERVICE
The ONLY exception to our no-refund policy is our optional Automation Setup Service:
IF we cannot successfully configure automation for your specific broker after making reasonable attempts, you will receive a FULL REFUND of the automation setup service fee.
IMPORTANT CLARIFICATIONS:
- This refund applies ONLY to the automation setup service fee
- It does NOT include refunds for the indicator or bot purchase
- Refund does not apply if:
- Automation initially works but later fails due to broker changes
- Issues arise from platform updates (TradingView, MT5, broker platform)
- Problems occur due to user error or incorrect configuration
- Your broker makes changes that break automation after initial setup
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- WHAT IS NOT REFUNDABLE
The following are explicitly NOT refundable under any circumstances:
4.1. PERFORMANCE-BASED REASONS
- You did not achieve expected profits
- Trading losses incurred while using our tools
- Lower win rate than you expected
- Missed trades or signals
- Strategy did not work for your trading style
4.2. TECHNICAL REASONS
- You had difficulty installing or setting up products
- Compatibility issues with your broker
- TradingView or MT5 platform issues
- Internet connectivity problems
- Device or computer issues
4.3. PERSONAL REASONS
- You changed your mind after purchase
- You found a cheaper alternative
- You no longer want to trade
- You did not understand what you were purchasing
- You disagree with our terms or policies after purchase
4.4. EXTERNAL FACTORS
- Broker restrictions or account issues
- Market conditions or trading results
- Regulatory changes affecting trading
- Platform downtime (TradingView, MT5, Telegram, brokers)
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- SUBSCRIPTION CANCELLATIONS
5.1. MONTHLY SUBSCRIPTIONS
- You may cancel your monthly subscription at any time
- Cancellation takes effect at the end of your current billing period
- You will retain access until the end of the paid period
- No refunds will be issued for partial months or unused time
- You may re-subscribe at any time in the future
5.2. YEARLY SUBSCRIPTIONS
- You may cancel your yearly subscription, but NO REFUND will be issued for unused time
- Access continues until the end of your paid year
- No partial refunds for early cancellation
5.3. LIFETIME PURCHASES
- Lifetime purchases are one-time payments for permanent access
- These are NOT refundable under any circumstances
- Access is granted for the lifetime of the product
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- SIGNALS GROUP SPECIFIC POLICY
6.1. NO REFUNDS FOR SIGNALS
- Signals group subscriptions are NOT refundable once access is granted
- Even if you have not used or viewed signals, no refund will be issued
- Signal performance does not qualify for refunds
6.2. REMOVAL FROM SIGNALS GROUP
We reserve the right to remove you from signals groups for:
- Violation of Telegram group rules (listed in group description)
- Sharing signals with non-members
- Abusive or inappropriate behavior
- Any other violations of our Terms of Service
Removal from signals group for rule violations does NOT entitle you to a refund.
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- BEFORE YOU PURCHASE
PLEASE CAREFULLY REVIEW:
✅ Product descriptions and features
✅ Pricing and subscription terms
✅ System requirements and compatibility
✅ Our Terms of Service
✅ This Refund Policy
✅ Our Disclaimer regarding trading risks
BY COMPLETING A PURCHASE, YOU ACKNOWLEDGE:
- You have read and understood this No-Refund Policy
- You accept that all sales are final
- You understand the risks of trading
- You will not request a chargeback or payment dispute
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- CHARGEBACKS AND PAYMENT DISPUTES
8.1. CHARGEBACK POLICY
Filing a chargeback or payment dispute is considered a violation of these terms.
If you file a chargeback:
- Your access to all products and services will be immediately terminated
- Your account will be permanently banned
- Legal action may be pursued to recover costs
- You will be reported to fraud prevention services
8.2. LEGITIMATE CONCERNS
If you have a legitimate issue with your purchase:
- Contact our support team FIRST
- Email: support@thedtctools.com
- Telegram: @Thedtc_edu
- We will work with you to resolve issues within our policy
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- TECHNICAL SUPPORT
While we do not offer refunds, we DO offer comprehensive technical support:
- Installation and setup assistance
- Troubleshooting for technical issues
- Configuration guidance
- Best practices and usage tips
Support Hours: 10:00 PM EST to 1:00 PM EST (next day)
Response Time: Within 12 hours
Please contact us if you experience any technical difficulties before assuming the product doesn’t work for you.
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- QUESTIONS ABOUT THIS POLICY
If you have questions about our Refund Policy before purchasing:
Email: support@thedtctools.com
Telegram: @Thedtc_edu
Website: TheDTCTools.com
We’re happy to answer questions BEFORE you make a purchase. However, this does not change our no-refund policy.
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- POLICY CHANGES
We reserve the right to modify this Refund Policy at any time without prior notice. Changes become effective immediately upon posting. Your continued use of our services constitutes acceptance of any changes.
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BY MAKING A PURCHASE ON THEDTCTOOLS.COM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS NO-REFUND POLICY.
PLEASE PURCHASE RESPONSIBLY. ALL SALES ARE FINAL.